Customer Service

FAQ / Frequently Asked Questions

Are VAT and customs duties included for EU deliveries?

Yes. For deliveries to all European Union (EU) countries, VAT and customs duties are included in the price. You will not be charged VAT or customs duties separately on delivery.

Are there extra import charges for Australia or New Zealand?

No. For deliveries of our products to Australia and New Zealand, there are no additional import VAT, customs-duty or import-handling charges to pay on delivery. Any shipping cost is shown at checkout.

Do you deliver to Australia?

Yes, we deliver to Australia. Select Australia as your country or region to see prices in AUD. Shipping costs and any applicable free-shipping threshold are shown at checkout. Standard orders are usually processed within 1–3 business days, with estimated delivery of 3–7 business days after dispatch. Custom blouse tailoring and alterations can add processing time. Delivery times are estimates. No additional import VAT, customs duties or import-handling charges are payable on delivery for our products.

Where are the products shipped from?

Our products are shipped from India.

How long is the delivery time?

The normal delivery time is 3–7 business days after the package has been shipped. If the order includes a custom-made blouse or other alterations, the processing time may be slightly longer before the package is dispatched.

Will I receive a tracking number?

Yes, you will receive tracking information by email once your order has been shipped.

Are the products quality-checked before shipping?

Yes, all products undergo several quality checks before shipping. We also photograph the products before dispatch so that we can document their quality and condition before the package leaves us.

Can I return a saree?

Yes. Ready-made products that have not been customised can be returned within 14 days of receipt, provided that the item is unused, unwashed and undamaged.

In the event of a defect, damage or missing item, we recommend sending us photos and, preferably, an unboxing video. This makes it easier to document the condition of the product upon delivery. All products are quality-checked and photographed before dispatch.

Can I return a customised product?

Custom-made blouses, fall and pico finishing, and other personalised or altered products may be excluded from change-of-mind returns where permitted by applicable law. This does not affect your rights if an item is faulty, damaged, defective, or incorrect. Please see our returns policy for details.

Who pays for the return shipping?

The customer is responsible for the return shipping costs when exercising the right of withdrawal. We recommend sending the return with tracking.

Where possible, we will always try to find a suitable solution without requiring a return, as this is often easier and better for both parties.

Can the colour be slightly different from the pictures?

Yes. Minor colour differences may occur due to lighting, photography, screen settings and the natural shine of the fabric.

How do I submit my blouse measurements?

Please follow the instructions on the product page or in our measurement guide. It is important that all measurements are provided accurately.

What happens if I submit incorrect measurements?

The blouse will be stitched according to the measurements you provide. The customer is therefore responsible for ensuring that all measurements are correct.

Can I change or cancel my order?

Please contact us as soon as possible. If the order has already been shipped, or work on a custom-made blouse or other alteration has begun, the order cannot be changed or cancelled.

What happens if I provide an incorrect address?

The customer is responsible for providing the correct delivery address, telephone number and email address. If the package is delayed or returned due to incorrect information, additional costs may apply.